In the new screen, select “Default Programs” and then “Associate a file type or protocol with a program”. Mailto with subject not working. When the same page is opened using the default Device Browser, the links work fine. They think, as long as they set Outlook as the default mail client, the mailto protocol will use Outlook by default. Every website has a "win" — the intended action that a site visitor undertakes. Chrome, the latest version of Opera as well as Internet Explorer will adhere to your Windows mail protocol settings However, Firefox and old versions of Opera have the capacity to bypass the Windows mail protocol settings and specify its own mail client. However, when my business partner clicks the mailto: link it DOES work. We are both using V11, we both run Windows 7 and we both use Thunderbird. Now you can pull the scrolling bar downward to locate “MAILTO” option and check if Outlook is connected. I'm running Thunderbird 24.5.0. I can now hit the mailto: link and it launches Thunderbird. I’m not sure how useful this is, but it’s an interesting curiosity that you can make a
do a GET, which is basically a redirect to a URL — and that URL can be in the mailto: format with query params populated by the inputs! Click this mailto link to test > Does Outlook open? No applications can be immune to issues. What to Do If Mailto Links Cannot Open Outlook? mailto,squarespace. What to Do When Outlook PST/OST File is Slow or Unresponsive, What to Do When Outlook Inbox Repair Tool(scanpst.exe) Fails to Repair PST Files, What to Do When Outlook Inbox Repair Tool (scanpst.exe) Cannot Recover Wanted Items, How to Solve “Not a valid bookmark” Problem in MS Access, How to Solve “Cannot Expand the Folder” Error in Outlook PST File, How to Solve “An error has occurred which caused the scan to be stopped” in scanpst.exe. I also had a problem with the InDesign PDF's email links, which ended up opening my Google home page only. As an aside all my other links (weblinks) work on all my devices, which include a Windows 7 laptop, an iPad, an iPhone and an Android (Galaxy S3). I am using Banners to link to web content that contain mailto: and tel: links. 2) what is the Reader version of your business partner in the UK? Mailto refer to special types of links, usually supported by web browsers or email clients. I tried with the file Pat shared on with Thunderbird 24.5.0 and Adobe Reader 11.0.7 on Win7 machine. Cause The following two conditions together create this issue: Condition 1: IE 8 Protected Mode is Off IE 8 has a security feature called Protected… If the problems are considerably small, a restart will be able to resolve them. We had the same problem here in the office: We were running Microsoft Office 2013, Adobe XI, on both 32 and 64 bit systems. It's not checked. I realized that it wasn't an InDesign problem at all. I am afraid I was not able to reproduce the issue. Therefore, if you encounter this trouble, you can verify whether your Internet Browse is misconfigured. Turns out that is pretty darn easy to do. As you can see in the animation above, we added a link to an email address. This works fine with IE8 windows 7. @premkumar: It doesn’t seem to work in Safari or Chrome (probably WebKit-based browsers, in general) if there are actual spaces in the querystring parameters to the mailto: link. Copyright © 2021 DataNumen, Inc. - All rights reserved. Thanks for helping me narrow down the issue. I'm using 11.0.6. Thank you for contacting us. But no matter how hard you try, many of your visitors still won’t take advantage of it. He asked me if I knew a way to make the mailto links work in Internet Explorer and I told him that I would take a look. Windows XP, Reader 11.0.7, Outlook 2007: opens email message normally. https://files.acrobat.com/a/preview/aa0f964c-c26e-4863-af52-bbfe192528aa. Next pull the scrolling bar downward until you find the “mailto” option. My main concern is using link to gallery.email. On a computer that does not encounter this problem, select Start > Run. Hi, I have created a PDF with a mailto: link. Finally, is that PDF on your local disk, or online? If you go to Edit>Preferences>Email accounts, does it list any accounts? When we click on the mailto link, the mail address gets copied in the address bar making the IE to display the message "Page cannot be displayed", while the mail window gets opened. Mailto Links. Is it running: Yes Thunderbird is running when I click the link. But from my first test it appears as if there is a bug in Reader 11.0.7. So, for my own reference, and yours, here's a complete overview of everything possible with a mailto link. /t5/acrobat-reader/mailto-link-not-working/td-p/6128262, /t5/acrobat-reader/mailto-link-not-working/m-p/6128263#M10505, /t5/acrobat-reader/mailto-link-not-working/m-p/6128264#M10506. There is absolutely no guarantee that anything will work as expected. Someone complains that when he clicks on a mailto link, a related mail webpage opens instead of the expected Outlook app. It does not send the email. If not, there are great chances that you’re using third party Internet Browse rather than the default Internet Explorer, such as Firefox and Opera. Locate, and then select the registry subkey: HKEY_LOCAL_MACHINE\Software\Classes\htmlfile\shell\open\command. Click on its drop down list and then choose “Use Microsoft Outlook”. Why is mailto: so peculiar? Click on the apply button to close the insert link popup. But if the issues are severe, like corrupted Outlook PST, you have to resort to external tools, like DataNumen Outlook Repair. I haven't heard of any issues with mailto links specifically, but if you are viewing this email in outlook, it could be that the last coordinates are not being displayed well there-- outlook often shifts the coordinates, and this could be only affecting one of your links. This is a good starting point especially if you don’t recall ever having your email links open in Gmail. Launch("mailto:"&Email)..This definitely work. Hi all - issue fixed - I knew it had to be something with my windows set up since it was the only potential variable - I went to Start > Default Programs > Set program access and computer defaults > custom drop down. Andy. If online, in what browser? Here's how: Most commonly, their default email client won’t correspond to the actual client they use to send emails. Why does a mailto: link behave the way it does? I hear what you say about users opening PDF's in all kinds of environments. To me the version of Reader doesn't appear to be the issue since 3 different versions behave the same way. The mailto link is not working properly in IE9 windows 7. This will bring up the insert link popup where you need to add your mailto link. MailTo links do not open Outlook If clicking on a mailto link brings up a Google webpage, you clicked "yes" when chrome browser asked you whether you wanted to launch Gmail when you click on a mailto link. I don't think you can control this. The only difference is he is … Shirley Zhang is a data recovery expert in DataNumen, Inc., which is the world leader in data recovery technologies, including repair SQL file corruption and outlook repair software products. Windows 7, Firefox 29.0.1 with Reader 11.0.7 plugin: opens email message normally. If you replace the spaces with %20, then you should be back in business. No change in behavior - the email does not launch. PDF local or online: Both. You should switch to “Application” tab. The "mailto:*" opens a popup to choose a mail client. As you see from my reply to Pat, I tried different reader options on my Windows 7 PC all of which failed. I tried clicking on the email address in the Word document itself, and the very same thing happened. You can do it, but it may not work. Later today I will test on another system with Windows XP, Reader 11.0.7 and Outlook 2007. To set Firefox to respect your default mail client settings in Windows again when clicking on a mailto link choose;Open the Menu by clicking on the “hamburger” icon (3 lines above each other) in the top right corner-> Options-> tab Applications-> click on the “mailto” drop down list and select: Use Microsoft Outlook.Note: An alternative way to get to the Options dialog is to press ALT+T to open the old Tools menu and then choose Options. Contain mailto: '' & email ).. this definitely work simple command as mailto: link it does launch... Take advantage of it and click on the icon ( which contains from! Depends on the icon ( which contains email from gallery ), select Export in proper... On … Hi, I have created a PDF document does n't to... A Word document itself, and search for duplicates before posting Banners to link to test > does open. 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